Refund & Return Policy

For a digital product where you have not submitted the required hardware-ID file and where the license has not been prepared, downloaded, activated, redeemed, or linked to a publisher account, you may request a refund within 14 calendar days after purchase. If approved, the refund is issued to the original payment method, subject to the payment provider's processing time.

Once you submit a hardware-ID file or a license has been prepared, revealed, redeemed, activated, downloaded, or linked to a publisher account, a change-of-mind refund may not be available because the digital license may be bound to the submitted hardware or may no longer be recoverable. This restriction does not limit any rights you may have when a product is defective, inaccessible, materially different from its description, or otherwise does not conform to the purchase.

Contact us if:

• Your paid download or license is not delivered.
• A valid license key does not work.
• The product cannot be installed despite meeting the published requirements.
• The product is materially different from its product-page description.
• A technical defect prevents the product from functioning as described.

We may first provide troubleshooting, a replacement download, corrected license information, an update, or another reasonable remedy. If the issue cannot be resolved, we may provide a refund or other remedy as appropriate.

We review refund requests individually. Approved refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the funds.

If you accidentally purchase the same product more than once, contact us promptly. We will review duplicate-order requests and may refund the duplicate transaction where the license has not been separately redeemed or where another appropriate remedy is available.

If a product includes recurring billing, the renewal price, billing interval, cancellation method, and any applicable refund terms are shown before checkout. Cancel future renewals through your account or by contacting support@dawcart.com. Cancellation does not automatically reverse a completed billing period unless required by the applicable terms or law.

Promotional products and bundles may have product-specific terms shown on the product page. If a bundle is refunded, the complete bundle may need to be cancelled or disabled; individual-item refunds may not be available where the bundle price depended on purchasing the collection together.

If you believe a transaction is unauthorized, contact us immediately and also contact your payment provider if necessary. We investigate payment disputes and may suspend delivery or license access while a transaction is reviewed.

This Refund & Return Policy is part of the purchase information available before checkout. Product pages may provide more specific terms for a particular publisher or license, but they will not remove remedies for products that are defective, inaccessible, or materially misdescribed.