FAQs

We sell digital music software, including DAWs, plugins, effects, virtual instruments, and synthesizers. Browse our current selection in the shop; the exact contents and requirements are listed on each product page.

Compatibility varies. Check the product page for supported operating systems, plugin formats, DAWs, architecture, and minimum requirements before purchase. If you are unsure, contact us before ordering.

The product page states whether an item is a perpetual license, subscription, upgrade, expansion, or other license type. Recurring charges, if any, are disclosed before checkout.

License transfers are governed by the publisher's license terms. Daw Cart Business cannot promise that a publisher will permit a transfer. Contact us before purchasing if transferability is important to you.

Digital delivery is sent electronically after payment is confirmed and a valid hardware-ID file has been received and verified. Depending on the product, you may receive a download link, license key, account entitlement, or installation instructions. Read our Delivery & Activation Policy for the full process.

Orders are not delivered instantly. After checkout, follow the instructions to submit a plain-text file containing your hardware ID. We aim to complete delivery within up to 6 hours after receiving a valid file. Orders may take longer if payment or fraud checks are incomplete or if the hardware-ID file is missing, invalid, incomplete, or unreadable. If you have not received your order within the stated timeframe, contact support@dawcart.com with your order number. See How it works for the activation steps.

Check your spam, promotions, and junk folders. Confirm that the checkout instructions were received and that the hardware-ID file was submitted successfully. If the message is still missing or you need to correct the file, contact support so we can verify the order and resend the instructions where appropriate.

Checkout will show whether you can purchase as a guest. A publisher or delivery system may require an account; review the product page and checkout instructions before ordering.

We accept the payment methods displayed at checkout. Payment processing is handled through secure payment services. We do not ask you to send card details by email.

An order confirmation or receipt is sent to the email address used at checkout. Contact support if you need another copy. ---

Refund eligibility depends on the product's download, activation, or redemption status and the terms on the product page. Unredeemed licenses may be eligible for a change-of-mind refund within the stated period. Defective, inaccessible, or materially misdescribed products may be eligible for a remedy even after delivery. See our Refund & Return Policy.